LuvBuds Customer Service - Returns, Broken Items, Shipping Address, Billing Address

Posted by LuvBuds Customer Service on Dec 27th 2022


Thank you so much for doing business LuvBuds. Unfortunately, on returns we charge a 25% restocking fee. As you can imaginge, we must pay to ship it back to us, our accountant has to back it out of the system, then our warehouse has to restock it and update the inventory.

We will send a shipping label and courier to pick up the return package on the day of your choosing. Reach out to to initiate this process.

Broken Items

For all items that arrived broken, must be reported within 7 business days of the delivery date. The steps

1. Send email to with a photo of the damaged item and the order # the item came on.

2. LuvBuds will credit the client in full for damaged items- account credit will be posted for future orders.

3. No replacements will be offered, only credit for broken items unless that item is essential to the sale of that product (e.g. bowls, tips, etc.). 

4. If an item is broken, you do NOT need to return it. All we need are the pictures. 

5. If an item is dysfunctional, send a picture or video demonstrating the dysfunction and we will credit your account. 

Shipping/Billing Addresses

1. Billing address must match the address of the credut card you use to pay for your orders. We also accepts Money Orders and ACH wires. All orders must be paid in full prior to shipment. I you are requesting terms, please complete the Apply for wholesale Account

2. Shipping Adress must be a storefront address (no home addresses please) to avoid PACT ACT compliance issues related to vaping items.