FREQUENTLY ASKED QUESTIONS
How much does shipping cost?
LuvBuds offers free shipping on all orders over $350.00 for all wholesale customers in the continental United States (Hawaii, Alaska, Puerto Rico must pay freight).
How long until my order ships?
Typically, all retail orders will ship within 48 hours of our receipt, if ordered on a Friday the order will ship almost always on Monday. While we try our best to get orders out next day, there are times we are unable to, but rest assured, it will leave our doors within 2 business days. DUE TO COVID-19 THESE DATES HAVE BEEN EXTENDED.
Do you offer international shipping?
At this time, we only offer shipments to Canada. Please check back regularly to see if we have expanded our shipping to other countries.
Do you ship to a PO Box?
No, we do not ship to PO boxes at this time.
What happens if my item breaks during shipping?
In addition to a pre-shipment inspection, LuvBuds uses proven packing methods developed and improved over time to ensure your items arrive in the same flawless condition they left our facility.
In the unlikely event you receive a damaged or defective item, LuvBuds will replace it at no cost. Notify our support team within 48 hours of delivery with an order number and a few photos of the packaging and damaged item(s). We'll take care of the rest. firstname.lastname@example.org
Don't throw anything away until a rep has contacted you; we might need the package back! In the event you're asked to ship a package back, we will always provide a prepaid return shipping label. Learn more about out return policy or file a return using the links below. email@example.com
What is LuvBuds return policy?
LuvBuds accepts returns on unused products within 10 days of delivery. We do not accept used product returns under any circumstances. All returns MUST have a valid RMA number. When it comes to YOUR customers returning any LuvBuds products, we request you replace it immediately and keep track of any returns so that we may either swap out your product of give you credit for your purchase from us immediately. While it breaks our heart that any products we sell may be faulty, not work, or get returned, we understand you are running a business and we must make sure we do all we can to make sure that you never lose money while dealing with us. WE NEVER WANT YOU TO LOSE FACE WITH YOUR CLIENTS!!!
In order to return an item, you will have the option of using a LuvBuds provided, prepaid shipping label (the cost of the postage will be subtracted from your refund) or shipping the item back using your own label.
What if an item arrives broken?
In the unlikely event you receive a broken, incorrect, or mislabeled product, please file a claim with our support team within 48 hours of delivery using the link below. Please email firstname.lastname@example.org
- You must provide an order number, and 2-3 clear photos of the damaged item as well as the packaging.
- LuvBuds will replace the broken item with a functional unit at no additional cost.
- LuvBuds may request that you send back the original defective item at no additional cost (we'll provide a prepaid label).
You may also contact live support via chat, email, or phone at info@LuvBuds.co and 1-844-LUV-1-420 (844-588-1420).
What happens if my package is returned to sender?
In the event your package is returned to sender due to invalid address, you can choose to have it reshipped to an alternate or corrected address. You will be charged for the cost of the postage. If your package was returned to sender, please contact support to process a re-shipment via live chat, phone, or email.
How do I file a return?
If you are unsatisfied for any reason, you may file a return within 7 days of delivery (damaged item claims must be made within 48 hours). You may also contact support by phone, or email at info@LuvBuds.co and 1-844-LUV-1-420 (844-588-1420).
Do you offer exchanges?
If you received the wrong item, contact our support team to get it corrected as quickly as possible via phone, or email at info@LuvBuds.co and 1-844-LUV-1-420 (844-588-1420).
If you would like an exchange due to preference, we will issue an RMA number to send back the original item. You will be refunded store credit, which you may use to order a different item.
Can I return a broken item?
If an item breaks after you use it, send your order number and clear photos of the damage to our support team to get a one-time use coupon code that will discount a replacement by 15%. We will not ask for the item back, so you won't need an RMA.
Can I return a used item?
We do not accept returns on used items. There are no exceptions to this rule.
Do you charge a restocking fee?
Items returned due to customer preference and not LuvBuds error (wrong, broken, defective items, etc.) will be charged a 25% restocking fee. In addition, shipping and rush processing charges are non-refundable.
How long does it take for a refund to be issued?
Once we receive your return, a refund will be issued within 48 hours. Please allow 2-4 days for your bank to clear the funds.