FAQ's
FREQUENTLY ASKED QUESTIONS
How much does shipping cost?
LuvBuds offers free shipping on all orders over $1250.00 for all wholesale customers in the continental United States (Hawaii, Alaska, Puerto Rico must pay freight).
Questions? Visit our shipping page here:
https://shopluvbuds.com/shipping-local-delivery/
How long until my order ships?
Typically, orders generally ship within 48 hours of our receipt. If ordered on a Friday the order will ship almost always by Tuesday of the following week because we are closed on the weekend. While we try our best to get orders out the next day, there are times we are unable to based on seasonal volume (e.g. 4/20, Xmas, etc.).
How long until my order arrives?
LuvBuds is located in the center of the USA in Denver, CO, so the typical UPS and Fed Ex transit time is 3-4 days to each coast, but this will vary based upon your location. Please note that Hazmat items may take longer due to the nature of the product. Additionally, during peak shipping seasons like the Xmas holidays, shipping may be delayed further.
Do you offer international shipping?
At this time, we only ship with the USA. If you have a freight forwarder, we may consider shipping outside the USA.
Do you ship to a PO Box?
No, we do not ship to PO boxes at this time.
What happens if my item breaks during shipping?
In addition to a pre-shipment inspection, LuvBuds uses proven packing methods developed and improved over time to ensure your items arrive in the same flawless condition they left our facility.
In the unlikely event you receive a damaged or defective item, LuvBuds will replace it at no cost. Notify our support team within 48 hours of delivery with an order number and a few photos of the packaging and damaged item(s). We'll take care of the rest. info@luvbuds.co
LuvBuds reserves the right to replace siad damaged part with a funtional replacement regardless of the brand, color or style of the replacement part. We will generally send a "clear" replacement if glass.
Don't throw anything away until a rep has contacted you; we might need the package back! In the event you're asked to ship a package back, we will always provide a prepaid return shipping label. Learn more about out return policy or file a return using the links below. info@luvbuds.co
What is LuvBuds return policy?
LuvBuds accepts returns on unused products within 10 days of delivery. We do not accept used product returns under any circumstances. All returns MUST have a valid RMA number. When it comes to YOUR customers returning any LuvBuds products, we request you replace it immediately and keep track of any returns so that we may either swap out your product or give you credit for your purchase from us immediately. While it breaks our heart that any products we sell may be faulty, not work, or get returned, we understand you are running a business and we must make sure we do all we can to make sure that you never lose money while dealing with us. WE NEVER WANT YOU TO LOSE FACE WITH YOUR CLIENTS!!!
In order to return an item, you will have the option of using a LuvBuds provided, prepaid shipping label (the cost of the postage will be subtracted from your refund) or shipping the item back using your own label.
What if an item arrives broken?
In the unlikely event you receive a broken, incorrect, or mislabeled product, please file a claim with our support team within 48 hours of delivery using the link below. Please email customerservice@luvbuds.co
- You must provide an order number, and 2-3 clear photos of the damaged item as well as the packaging.
- LuvBuds will replace the broken item with a functional unit at no additional cost.
- LuvBuds may request that you send back the original defective item at no additional cost (we'll provide a prepaid label).
You may also contact live support via chat, email, or phone at customerservice@luvbuds.co and 1-844-LUV-1-420 (844-588-1420).
What happens if my package is returned to sender?
In the event your package is returned to sender due to invalid address, you can choose to have it reshipped to an alternate or corrected address. You will be charged for the cost of the postage. If your package was returned to sender, please contact support to process a re-shipment via live chat, phone, or email.
How do I file a return?
If you are unsatisfied for any reason, you may file a return within 7 days of delivery (damaged item claims must be made within 48 hours). You may also contact support by phone, or email at info@LuvBuds.co and 1-844-LUV-1-420 (844-588-1420).
Do you offer exchanges?
If you received the wrong item, contact our support team to get it corrected as quickly as possible via phone, or email at info@LuvBuds.co and 1-844-LUV-1-420 (844-588-1420).
If you would like an exchange due to preference, we will issue an RMA number to send back the original item. You will be refunded store credit (less the cost of the return shipping), which you may use to order a different item.
Can I return a broken item?
If an item breaks after you use it within 2 weeks of purchase, send your order number and clear photos of the damage to our support team to get a one-time use coupon code that will discount a replacement by 15%. We will not ask for the item back, so you won't need an RMA.
Factory defect breakage will be determined by the LuvBuds quality care team, which may require a photo of the item and a description of the circumstances.
Can I return a used item?
We do not accept returns on used items. There are no exceptions to this rule.
Do you charge a restocking fee?
Items returned due to customer preference and not LuvBuds error (wrong, broken, defective items, etc.) will be charged a 25% restocking fee. In addition, shipping and rush processing charges are non-refundable.
How long does it take for a refund to be issued?
Once we receive your return, a refund will be issued within 48 hours. Please allow 2-4 days for your bank to clear the funds.
Can I get my order faster?
LuvBuds operates on a first in first out system, so we fulfill orders as recieved. You may choose expedited shipping upon request. LuvBuds takes no liability for delayed shipping since we have no control of it once it leaves our warehouse. Issues will be resolved directly with the carrier.
Why is my order arriving from multiple services (e.g. Fed Ex, UPS, USPS etc.)?
Some of our products are federally regulated products (e.g. tobacco accessories, Hazmat) that require specific shipping methods. Hazmat must also ship separately. Shipments may arrive on different days and times.
Why is there a Hazmat fee?
The government requires all items containing potentially hazardous materials to follow specific shipping protocols which require extra handling processes. All carriers pass these extra handling process fees to the end user. To ensure proper delivery of hazmat products, we follow these delivery processes as required by law.