- We will ship your order within 2 business days of receipt of order, if not, we will communicate the reason we are unable to do so. We will match any domestic resource on any product we sell that is identical. If something is broken or defective, we will credit your next order for the full amount or replace the item free of charge. We will offer reasonable terms to all clients that qualify and keep them open unless they are mistreated. We will attempt to stock any item that you wish for us to maintain for you. We will quote custom projects, with appropriate cooperation within 2 business days. We will never be the reason that your company loses money. We will handle customer service issues promptly and professionally. We will continue to introduce new products, trends, and styles on a regular basis. When our costs decrease, our sales price will decrease.